Disk0 is the only one with a name and it's OS X Base System.Īre there any terminal commands I may find useful? Should I get my screwdriver out and dig in to the laptop? Thank you in advance. I booted into internet recovery and attempted to re-install OS X El Capitan, however going through the prompts I reach a dead end where it asks me to 'Select the disk where you want to install OS X'. (El Capitan 10.11.6) Welcome to Apple Support Community. This raises some red flags, as her internal 256 GB hard drive is nowhere to be found in disk utility. Posting the suspected locations and files will help the forum help you to figure it out. Running diskutil list from terminal in internet recovery returns 14 disk images (disk0->disk13), but the total size adds up to a little over 2 GB so that's not too promising. If you have a recurring, running out of disk space, problem, then OmniDiskSweeper may help identify where the space is going. So again, it looks like the internal hard drive (256GB) is not visible.Īnd at this point, going through all the SO threads I feel like I am in a loop. No issues were reported, however looking at the logs it was apparent it was only troubleshooting the 2GB OS X Base System disk. I held 'D' on booting, which I believe diagnoses any hardware issues. I held the option key on booting, (not sure the name of this mode), pressed Macintosh HD and was greeted by the flashing question mark folder. ![]() Learn how to clean Mac, optimize performance, check battery health and clean up hard drive to get. Disk Utility in internet recovery also does not list any disks.Ĭlicking Startup Disk underneath the apple sign further confirms that there are no available startup disks. Sensei is a Mac cleaner, monitoring and optimizer app. I booted into internet recovery and attempted to re-install OS X El Capitan, however going through the prompts I reach a dead end where it asks me to "Select the disk where you want to install OS X". This raises some red flags, as her internal 256 GB hard drive is nowhere to be found in disk utility. I booted to recovery and checked out Disk Utility, where the only disk listed is the 2 GB OS X Base System underneath the Apple disk image. I made sure her keyboard layout isn't Dvorak or some other language, it is indeed U.S and her regular password does not work anymore on login (if it gets there without the prohibition sign/flashing folder) She does not care about backing up local data and she does not have a time machine recovery. But most times it goes to the login screen (with her profile picture), and entering her password does not work. Restarting also occasionally yields a flashing folder with a question mark, or a prohibition symbol. I confirmed this by coming over and trying myself. All you need is an 8 GB (minimum) USB thumb drive, a USB, FireWire, or Thunderbolt drive or an SD-Card the OS X 10. She called me the other night claiming the battery died and her macbook crashed, and when she restarted and went to login, her normal password stopped working at login. ![]() I am attempting to do a fresh re-install of El Capitan on my girlfriend's MacBook.
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